Terms of Service
Terms of Service
1. General Information
Prices are subject to change at any time; however, once an order is confirmed and payment is received, the agreed-upon price will not change.
I, Zoe Michel (a.k.a. Zoe Juno), reserve the right to refuse or cancel any commission request for any reason.
I will only create artwork in my own art style. Requests to replicate another artist’s style will be declined.
2. Payment
All payments are accepted in USD via PayPal only.
Commissions can be paid either 100% upfront or split 50% upfront and 50% after completion but prior to shipping.
Do not send payment before I have confirmed your order and provided an estimated timeline. An invoice will be sent through PayPal once your commission is approved.
If PayPal fees apply, they will be included in the final quote.
3. Process & Delivery
The time required to complete a commission varies between 2 weeks – 2 months, depending on factors such as health, workload, complexity, and unforeseen circumstances.
I will provide progress updates via email every few days.
Shipping and handling fees are included in the final quote unless otherwise stated.
If international shipping is required, additional fees may apply. Tracking will be provided where available.
4. Revisions
Revisions can only be made during the sketching phase.
The final sketch is a light pencil outline that establishes the composition and layout of the piece. Once you approve this sketch, I will proceed with finalizing the artwork.
No further changes can be made after the final sketch is approved.
Minor color adjustments may be requested at my discretion but are not guaranteed.
Additional revisions beyond the approved sketch may require an extra fee.
5. Copyright & Usage
Artist’s Rights (Zoe Michel / Zoe Juno):
I retain full copyright over the commissioned artwork.
I reserve the right to cancel and refund a commission at any time.
I will not profit further from the commissioned artwork unless the customer violates these terms.
I reserve the right to post the commissioned artwork in my portfolio, social media, or promotional materials unless a confidentiality agreement is requested before payment.
Client’s Rights (You, the Customer):
You may:
Use the commissioned artwork for personal, non-commercial purposes (e.g., profile pictures, personal prints, social media).
Upload the artwork to websites and social media with credit to me as the artist (e.g., “Artwork by @zoejuno”)
You may NOT:
Profit from the artwork (e.g., reselling, redistributing, using it for merchandise, prints, or POD services).
Alter the commissioned artwork without my written consent.
Claim the artwork as your own.
Commercial Use:
If you wish to use the commissioned artwork for commercial purposes (e.g., selling prints, merchandise, branding), you must purchase a commercial license for an additional fee. Pricing depends on the intended use.
6. Cancellation & Refund Policy
Before Work Begins:
You may request a full refund if the commission has not yet started.
After Work Begins:
If you cancel after approving the final sketch but before completion, you are eligible for a 50% refund.
No refunds will be given once the artwork is completed.
If for any reason I am unable to complete your commission, you will receive a full refund.
7. Chargebacks & Dispute Policy
If you are eligible for a refund, please contact me directly. DO NOT request a PayPal chargeback. I will issue the refund manually.
If a PayPal chargeback is initiated outside of these terms, you will:
Forfeit all rights to the commissioned artwork.
Be blacklisted from future commissions.
I will provide PayPal with proof of our agreement and completed work.
By commissioning me, you agree to these terms. These terms are subject to updates as needed.
last updated: 02/05/2025